Last updated: 27 July 2026
C-Land Group ("C-Land Group", "we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have. It applies to this website and to the logistics, warehousing, fulfilment, customs and transport services we provide.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR / in Dutch: AVG) and the Dutch GDPR Implementation Act (UAVG).
C-Land Group is the controller responsible for the personal data described in this policy.
We have not appointed a Data Protection Officer, as we are not required to do so. For all privacy matters, please contact us at info@clandgroup.com.
We do not intentionally collect special categories of personal data (such as health or biometric data) through this website. Please do not send us such data unless we have specifically asked for it.
| Purpose | Data used | Legal basis |
|---|---|---|
| Responding to enquiries and preparing quotations | Contact and enquiry details | Steps prior to entering a contract (Art. 6(1)(b)) or legitimate interest in responding to business enquiries (Art. 6(1)(f)) |
| Providing warehousing, fulfilment, transport, customs and distribution services | Contact, shipment, delivery and documentation data | Performance of a contract (Art. 6(1)(b)) or legitimate interest where our client is your employer (Art. 6(1)(f)) |
| Customs declarations, excise, AGP and fiscal representation | Customs, VAT, EORI and consignment data | Compliance with a legal obligation (Art. 6(1)(c)) |
| Invoicing, payment and administration | Contact, contract and payment data | Performance of a contract (Art. 6(1)(b)) and legal obligation (Art. 6(1)(c)) |
| Security of our premises, goods and staff (access control and CCTV) | Visitor and driver details, camera footage | Legitimate interest in protecting persons and property (Art. 6(1)(f)) |
| Website operation, security and fraud prevention | IP address, technical and log data | Legitimate interest in a secure, functioning website (Art. 6(1)(f)) |
| Website analytics and improving our services | Usage and cookie data | Consent (Art. 6(1)(a)) |
| Marketing communications and newsletters | Name, company and email address | Consent (Art. 6(1)(a)), or legitimate interest for existing customers regarding similar services (Art. 6(1)(f)) |
| Recruitment | Application data | Steps prior to entering a contract (Art. 6(1)(b)) and consent for retention in our talent pool (Art. 6(1)(a)) |
| Establishing, exercising or defending legal claims, and handling cargo claims and insurance | Contract, shipment and correspondence data | Legitimate interest (Art. 6(1)(f)) and legal obligation (Art. 6(1)(c)) |
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
We do not sell your personal data. We share it only where necessary, with:
Because we operate a global distribution network, your personal data may be transferred to countries outside the European Economic Area — for example when goods are shipped to or from the United States or other non-EEA destinations, or when a service provider processes data outside the EEA.
Where this happens, we ensure an appropriate level of protection through one of the following:
You may request a copy of the safeguards we have put in place by contacting us at info@clandgroup.com.
We keep personal data only for as long as necessary for the purposes described above, and thereafter for as long as we are legally required or permitted to retain it.
| Type of data | Retention period |
|---|---|
| Enquiries and quote requests that do not lead to a contract | Up to 12 months after last contact |
| Contracts, shipment records and correspondence | 7 years after the end of the contract or the financial year concerned |
| Invoicing and accounting records | 7 years (Dutch fiscal retention obligation, Art. 52 AWR) |
| Customs, excise and fiscal representation records | 7 years, or longer where customs legislation requires |
| CCTV footage | Maximum 4 weeks, unless retained for a specific incident or claim |
| Visitor registration | Up to 3 months |
| Marketing consents and preferences | Until you withdraw consent or object, plus 2 years to record your objection |
| Job applications | 4 weeks after the procedure ends, or 1 year with your consent |
| Website and cookie data | As set out in our Cookies Policy |
We apply appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encrypted connections (TLS), access controls on a need-to-know basis, secured and monitored premises with 24/7 security, backups, staff confidentiality obligations, and written data processing agreements with our suppliers. Our quality management system is certified to ISO 9001:2015.
If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the Dutch Data Protection Authority and, where legally required, you directly.
Under the GDPR you have the following rights:
To exercise any of these rights, email info@clandgroup.com or write to us at the address in section 1. We may ask you to verify your identity before we act. We will respond within one month, which we may extend by two further months for complex requests — we will tell you if that applies.
If you are not satisfied with how we handle your personal data, please contact us first so that we can try to resolve it. You also have the right to lodge a complaint with the Dutch Data Protection Authority:
Autoriteit Persoonsgegevens, Postbus 93374, 2509 AJ Den Haag, The Netherlands — www.autoriteitpersoonsgegevens.nl
If you are located in another EU or EEA country, you may also complain to your local supervisory authority.
You are not obliged to provide us with personal data. However, some data is necessary for us to enter into or perform a contract with you, or to meet our customs and tax obligations. If you do not provide it, we may be unable to provide the requested services.
Our website may contain links to third-party websites and embedded content. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing them with personal data.
Our website and services are directed at businesses and are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have done so, please contact us and we will delete it.
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The current version is always published on this page with the date of last update at the top. Where changes are significant, we will notify you by an appropriate means.
C-Land Group
Ecustraat 23, 4879 NP Etten-Leur, The Netherlands
Email: info@clandgroup.com
Telephone: +31 85 30 15 462
